Our Return Policy
Your satisfaction is important to us! We have a 15-day return policy. If you are not satisfied with your AIIR purchase or it arrives damaged, simply return unused portion and we will gladly issue a refund/exchange. For return orders please note that shipping charges + 20% handling fee will be non-refundable.
Please note all returns must be handled and repackaged with care. When packing your return, use shipping materials to protect the product from extreme damage and to avoid additional charges; i.e. bubble wrap, shipping paper, foam peanuts.
Prior to returning your item(s), please email us your order number at firstname.lastname@example.org in order to obtain your order information.
- When you ship back to us, use the carrier of your choice and please include a copy of your invoice along with the product(s). Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. AIIR Professional is not responsible for any returns lost in transit.
Please address your return package to:
7109 E 2nd St Suite 102
Scottsdale, AZ 85251
All shipping fees are non-refundable.
- We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return. We regret that we are unable to refund the original shipping charges + 20% handling fee.
- We may only process returns/refunds on products purchased at AIIRprofessional.com. If you purchased your AIIR professional at another retailer, please visit their website/store for their return policy.